LaserVault Integrates well with the City of Ketchikan's AS/400

The City of Ketchikan, Alaska, runs the town’s utilities, including gas, electric, telephone, and sewage. They needed a document management solution that would be easy to use and integrate well with their AS/400. We talked with Lori Nesje about why the City of Ketchikan chose to go with LaserVault.

Tight Integration with the AS/400

“Our main criteria,” says Lori, “was that the system had to integrate seamlessly with the AS/400. It was essential that the system be able to print reports from the AS/400 directly into COLD storage and be able to continue accessing through the AS/400.“

“That was the main reason why we bought LaserVault, because it interacts so well with the AS/400. Since LaserVault uses the AS/400 command language, getting data to it is super easy. You can do everything in a CL program, you don’t have to remember to do things, you can set it up as a scheduled job. With LaserVault, once you have everything set up, you can run it as a CL program, and it just runs, out of site, out of mind. Every time we run our utility bills, for instance, they automatically go out to LaserVault that day.”

Ease of Use

“Before that I had to use the microfilm, and there’s just no comparison. It is so much faster than having to go load microfilm for each month, and search it, and then pull it out. The ability to pull things up by different keys is great; we also use it for all of our accounting reports, our payroll reports, anything that we generate off of the AS/400 pretty much goes out to LaserVault. It is easy to work, easy to install, and is way better than doing microfilm, obviously.”

“With LaserVault, our customer service people can pull up a person’s name and print up a whole year’s worth of bills, and that is so convenient, especially at tax time. If we had to take LaserVault away from our end users, then I would end up quitting, because they would be up in arms. It saves them so much time.”

Great Tech Support

“Every time we have had a problem, your people in tech support have walked us through it, and they stay with us. Even though the version we had was no longer supported, they went out of their way to help us, they found the old documentation and made sure everything would keep working until we decided to upgrade.”

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